Shipping policy
# Shipping Policy
**Last updated:** 17 May 2026
Every piece of House of Kyra silver is dispatched with care, packed in our signature gift box, and tracked door-to-door. Here's everything you need to know about how, when, and where we ship.
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## 1. Where we ship
**Domestic (India):** We ship to all serviceable PIN codes across India through trusted courier partners.
**International:** We currently do not ship outside India. Please check back as we expand.
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## 2. Shipping charges
| Order value | Shipping charge |
|---|---|
| Below ₹1,500 | ₹99 standard shipping |
| ₹1,500 and above | **FREE** standard shipping |
| Express delivery (where available) | ₹199 flat |
GST is included in shipping charges. Cash on Delivery orders carry an additional handling fee of ₹50 regardless of order value.
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## 3. Processing & dispatch time
- **Ready-to-ship pieces:** Dispatched within **1–2 business days** of order confirmation.
- **Made-to-order pieces:** Dispatched within **5–7 business days**, as marked on the product page.
- **Bridal / custom pieces:** Lead time communicated at the time of purchase, typically 10–21 business days.
Orders placed on Sundays or public holidays are processed the next business day.
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## 4. Estimated delivery times
After dispatch, expect your order in:
| Region | Standard delivery | Express delivery |
|---|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune) | 2–4 business days | 1–2 business days |
| Tier 2 cities | 4–6 business days | 2–3 business days |
| Other locations | 5–8 business days | Subject to courier serviceability |
| Remote / hilly areas (J&K, NE states, A&N Islands) | 7–10 business days | Not available |
Delivery times are estimates, not guarantees. Public holidays, weather, and courier delays may extend timelines.
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## 5. Order tracking
Once your order is dispatched, you'll receive:
- An **email** with the tracking link and AWB (Air Waybill) number
- An **SMS / WhatsApp** notification with the same details
You can also track your order anytime by logging into your account at houseofkyra.com.
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## 6. Packaging
Every order ships in:
- A **House of Kyra signature gift box** with branded packaging
- Tamper-evident outer packaging for security
- A care card and authenticity slip for each piece
Gift packaging is included **at no extra cost**.
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## 7. Delivery attempts
Our courier partners typically attempt delivery **up to 3 times**. If all attempts fail, the package returns to us. We will email you to either:
- Re-attempt delivery (additional shipping charges may apply)
- Refund the order value (shipping is non-refundable in this case)
Please ensure your address and phone number are correct at checkout.
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## 8. Damaged or lost shipments
- **Damaged in transit:** If you receive a visibly damaged package, refuse delivery and contact us within **24 hours** with photos.
- **Lost in transit:** If tracking shows no movement for over 7 business days, contact us and we'll initiate an investigation with the courier.
- We replace or refund eligible damaged/lost shipments at no cost to you.
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## 9. Order modifications
Once an order is dispatched, we cannot modify the address or items. Please review your order carefully before confirming. To modify a pending (not-yet-dispatched) order, contact us within 4 hours of placement.
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## 10. Contact
For shipping-related queries:
**Email:** support@houseofkyra.com
**Phone:** +91 9392828743
**Hours:** Monday–Saturday, 10:00 AM – 7:00 PM IST