Contact
# Get in Touch
We'd love to hear from you. Whether you're tracking an order, considering a piece, or planning something custom — we're here.
---
## Customer Care
**For everything everyday — orders, sizing, exchanges, gifting.**
**Email:** support@houseofkyra.com
**Phone:** +91 9392828743
**WhatsApp:** +91 9392828743
**Hours:** Monday–Saturday, 10:00 AM – 7:00 PM IST
Most queries are answered within 24 hours. Tracking-related queries within 12.
---
## Specialised Support
**Returns & Exchanges**
returns@houseofkyra.com
**Quality & Authenticity**
quality@houseofkyra.com
**Press, Collaborations & Influencer Inquiries**
press@houseofkyra.com
**Bridal Consultations & Custom Pieces**
bridal@houseofkyra.com
*By appointment — we'd love to help you build something extraordinary.*
**Wholesale & Bulk Orders**
trade@houseofkyra.com
*Minimum order quantities apply. We'll send you our lookbook and trade pricing.*
---
## Frequently Asked Questions
### Are your pieces really 92.5 sterling silver?
Yes. Every piece is **92.5 sterling silver, BIS hallmarked**. You'll receive an authenticity slip with your order, and each piece carries the BIS hallmark stamped on it.
### Will my silver tarnish?
Silver naturally oxidises over time — this is the metal's character, not a flaw. We rhodium-plate most of our pieces for tarnish resistance, and we include a care card with every order. Light cleaning with the silver cloth (included) restores shine.
### How do I find my ring size?
We use **Indian ring sizing** (typically 10–16 for women). If you're unsure, send us a WhatsApp message — we'll help you measure at home using a simple thread method. We also offer free first-time size exchanges.
### Do you offer gift wrapping?
Every order ships in our **signature House of Kyra gift box**, with a care card and authenticity slip. No additional charge. You can add a personalised note at checkout.
### Can you make custom pieces?
Yes — especially for bridal and special-occasion jewellery. Email **bridal@houseofkyra.com** with your idea, and we'll respond within 48 hours with feasibility and pricing.
### Do you ship internationally?
Not yet. We ship across India currently. International shipping is on our 2026 roadmap — sign up for our newsletter to know when we launch in your region.
### What if my piece arrives damaged?
Contact us within **48 hours** of delivery with photos. We arrange free reverse pickup and ship a replacement (or refund) at no cost to you. See our [Returns Policy](/policies/refund-policy) for full details.
---
## Follow us
- [Instagram](#) — daily styling, behind the scenes
- [Pinterest](#) — collections, inspiration, the silver edit
- [YouTube](#) — care guides, brand stories
---
*Pure Silver. Quiet Power.*